CASE STUDY
Solo PI Firm Increases Signed Cases by 38% With Practice AI Intake
Law Practice AI reduced missed calls by 89% and increased qualified leads without hiring staff.
- 1Solo PI Attorney
- 38%More Signed Cases
- 89%Fewer Missed Calls
- 21xAnnual ROI
Solo Personal Injury Attorney
Phoenix, AZ
No additional intake staff hired
A solo personal injury attorney based in Phoenix, Arizona, was losing prospective cases to missed after-hours calls and an inconsistent manual intake process. Without a dedicated intake team, the firm had no reliable way to capture, qualify, or prioritize leads outside of business hours. The attorney contacted Practice AI to address these challenges without taking on the overhead of additional staff.
Goals & Objectives
This case study shows how a solo PI firm reduced costs and improved operations by using Law Practice AI for intake. Instead of hiring in-house staff, the firm used Law Practice AI to replace manual intake with automated lead capture, CRM workflows, and lead scoring.
The Problem
Missed after-hours calls and slow manual intake caused lost cases and inconsistent qualification.
The firm faced three challenges that directly affected revenue:
The firm faced three challenges that directly affected revenue:
A significant volume of prospective clients called outside business hours and received no response, resulting in abandoned inquiries.
Manual intake screening introduced inconsistency in how leads were evaluated and prioritized, causing the attorney to spend time on unqualified consultations.
The firm had no scalable intake infrastructure and could not increase capacity without the cost of additional staff.
The Results
By replacing manual intake with Law Practice AI automation, the firm captured more leads, signed more cases, and achieved a 21x annual ROI, all without adding a single staff member.
Metric | 1 | 2 | 3 | Result |
|---|---|---|---|---|
Monthly Leads | 60 | 60 | 78 | +86% |
Signed Cases / Mo. | 60 | 60 | 11 | +83% |
Missed Call Rate | 27% | 60 | 3% | -89% |
